How that folder structure came to be, we have no idea. Again this was a brand new computer with just FileMaker Server installed and configured, and then the drag and drop installation of FileMaker Pro. So, to fix it, we need to get the right folders and files in that location. There is a zip file available for download here.īEFORE WE PROCEED, the usual and important disclaimer that you should have a backup of your computer and any tinkering under the hood is entirely at your own risk.Īnd MORE IMPORTANTLY, if you have installations of other versions of FileMaker, your folders may have additional items in them, so proceed with even more caution and the steps below should not be followed as you'll likely delete files required for other versions. You're welcome to contact us and we can help. So, if FileMaker Pro 19 is the only version installed, download the zip file and unzip it if it doesn't do that automatically. Delete the FileMaker folder located at: Macintosh HD > Users > Shared Once unzipped, you will have a folder called FileMaker. Your Mac is not going to like you doing this so you'll need to authenticate with the administrator password. Then take your unzipped FileMaker folder that you downloaded and drop it in the same location. There's one more thing you'll need to do. Go find your LicenseCert.fmcert file, copy it and paste it into that last 19.0 folder where all those other files are.

Now when you open FileMaker Pro, you should not be prompted for the license certificate and if you open the About window you should see your own license details instead of the wacky random characters from before.

This is hopefully a fairly rare issue and not many users will encounter it, but worthwhile documenting the fix for those that may. As always, if you need help with this then don't hesitate to get in touch.

If you need help with your FileMaker app, or want to save money on your licensing of Claris products, contact us and we'll be glad to assist.

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